Find overdue complaints
“Which open complaints are past 30 days, and which relate to a risk we track?”
The Zendesk integration for Drova
Find the complaints in Zendesk that are past their deadline or look reportable.
Zendesk holds your customer tickets and complaints. Connect it to Drova and Sheila AI, the AI assistant in Drova, can read them and answer from how they were handled.
Questions for your AI assistant, Sheila AI
Once Zendesk is connected, Sheila AI reads it alongside what’s already in Drova. Try one of these first.
Spot reportable complaints
“Which of this quarter's tickets look like reportable complaints under ASIC's RG 271?”
Suggest the risk
“Suggest a risk for the ticket about a billing error that affected many customers.”
See the effect on risk
“Do our open tickets make any risk in our register look worse?”
Suggest the follow-ups
“Suggest tasks for the owners of the overdue complaints you found.”
Access and privacy
Sheila AI sees only what you can see, and leaves Zendesk as it is
Nothing you can’t already see
Each person connects their own Zendesk account. Sheila AI reads only the tickets you can already see.
You can check every answer
Each answer names what Sheila AI read in Zendesk, so you can check it there.
You accept what’s added
Sheila AI doesn’t change anything in Zendesk. She suggests risks, tasks and control updates in Drova, and nothing is added until you accept it.
Your Zendesk password never comes to Drova
Sign-in happens on Zendesk’s own screen, and your Zendesk password stays there.
Switch it off at any time
Disconnect whenever you like and the access is removed. Your admin can switch Zendesk off for everyone.
How to connect Zendesk to Drova
Start for free
Start a free trial, or sign in if your organisation already uses Drova.
Connect Zendesk
Connect to Zendesk in Settings and sign in on Zendesk’s own screen to approve access.
Ask Sheila AI
Ask in your own words. Sheila AI answers and shows you what she read.
Let Sheila AI answer from Zendesk
Try Drova for free, then connect Zendesk from Settings.
FAQ
Questions about the Zendesk integration
What does the Zendesk integration do?
It connects Zendesk to Drova, so Sheila AI, the AI assistant in Drova, can read your tickets and complaints, and answer from how they were handled.
Does Sheila AI change anything in Zendesk?
No. Today Sheila AI only reads from Zendesk. In Drova she suggests risks, tasks and control updates, and nothing is added until you accept it.
Whose access does Sheila AI use?
Yours. Each person connects their own Zendesk account, and Sheila AI reads only what that person can already see. A colleague connects their own account to use it.
How do I connect Zendesk to Drova?
Sign in to Drova, connect to Zendesk in Settings and sign in on Zendesk’s own screen to approve access. Your Zendesk password stays with Zendesk.
What access does Drova ask for?
Zendesk shows you what Drova is asking for before you agree. Drova asks once for everything Sheila AI may need, so you don’t have to reconnect later, and you can turn some of it off on that screen.
Can I switch off the Zendesk integration?
Yes. You can disconnect Zendesk at any time, and your admin can switch it off for your whole organisation.
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Start a free trial and connect Zendesk from Settings.
