List what changed
“List the IT incidents and change tickets from last month.”
The Freshservice integration for Drova
Find the IT changes in Freshservice with no approval recorded.
Freshservice holds your IT incidents, change tickets and requests. Connect it to Drova with an API key and Sheila AI, the AI assistant in Drova, can read them and answer from what they record.
What to ask your AI assistant, Sheila AI
Once Freshservice is connected, Sheila AI can answer from it and from what’s already in Drova. Ask the way you’d ask a colleague. Here are a few ideas.
Find changes with no approval
“Which changes this quarter have no approval recorded?”
Brief the control owner
“Summarise last week's network outage and suggest a task for the owner of the related control.”
Link it to a risk
“Does last week's network outage relate to a risk already in our register?”
Back up change control
“Propose an effectiveness update for our change control from this quarter's change tickets.”
Access and privacy
Sheila AI sees only what you can see, and leaves Freshservice as it is
She sees only what you can see
You connect with the API key from your Freshservice profile settings. Sheila AI reads only what that key allows.
You can check every answer
Each answer names what Sheila AI read in Freshservice, so you can check it there.
Nothing in Freshservice is changed
Sheila AI reads Freshservice and doesn’t edit it. Her suggestions land in Drova, where you accept the risks, tasks and control updates you want.
Your key stays protected
You paste an access key from your Freshservice account. Drova checks it works before you start.
Disconnect whenever you like
Disconnecting removes the access. Your admin can also switch Freshservice off for the whole organisation.
Set up the Freshservice integration
Start for free
New to Drova? Start a free trial. Already using it? Sign in.
Connect Freshservice
Connect to Freshservice in Settings and paste an access key from your Freshservice account.
Put a question to Sheila AI
She answers from Freshservice and Drova, and shows where each answer came from.
Let Sheila AI answer from Freshservice
Try Drova for free, then connect Freshservice from Settings.
FAQ
Common questions about connecting Freshservice
What does the Freshservice integration do?
It connects Freshservice to Drova, so Sheila AI, the AI assistant in Drova, can read your IT tickets and requests, and answer from what they record.
Does Sheila AI change anything in Freshservice?
No. Today Sheila AI only reads from Freshservice. In Drova she suggests risks, tasks and control updates, and nothing is added until you accept it.
Whose access does Sheila AI use?
Yours. Each person connects their own Freshservice account, and Sheila AI reads only what that person can already see. A colleague connects their own account to use it.
How do I connect Freshservice to Drova?
Sign in to Drova, connect to Freshservice in Settings and paste an access key from your Freshservice account. Drova checks the key works before you start.
Can I switch off the Freshservice integration?
Yes. You can disconnect Freshservice at any time, and your admin can switch it off for your whole organisation.
More tools
Connect these too
Freshdesk integration
ServiceNow integration
Zendesk integration
Start for free, then connect to Freshservice in Settings.
