Stay ahead of RG271 deadlines with confidence
Drova keeps every complaint acknowledged and closed on time.
Trigger acknowledgements within 24 hours, track every 30/21/45/90-day clock, and ship AFCA-ready responses from one RG271 workspace.
Trusted by ASIC-regulated businesses
Build an IDR command centre in weeks
Keep every complaint on time, documented, and ready for ASIC and AFCA review.
DEADLINE AUTOMATION
Timers that never miss a deadline
Drova auto-starts statutory clocks the moment a complaint lands, sends 24-hour acknowledgement nudges, and escalates before 30/21/45/90-day breaches.
- Statute-aware SLA rules mapped to complaint type and urgency.
- Automated reminders keep complaints moving toward AFCA-ready outcomes.
- Audit trail locks who responded, when, and how for every complaint.
REPORTING IN MINUTES
ASIC-ready reporting without rebuilds
Capture every RG271 data dictionary field once and export straight into ASIC’s IDR template with validation baked in.
- Saved layouts mirror complaint type, channel, status, and outcome fields.
- One-click Excel export converts values to ASIC’s numeric codes automatically.
- Scheduled controls ensure biannual submissions land before ASIC deadlines.
SYSTEMIC INSIGHT
Turn complaints into continuous improvement
Monitor RG271 metrics, surface systemic issues, and assign remediation tasks so boards see momentum, not noise.
- Dashboards track volumes, resolution time, compensation, and AFCA escalations.
- Root-cause tagging links issues to products, teams, and controls.
- Action logs give executives evidence that fixes are in flight.
HOW DROVA HELPS
A guided RG271 workflow
Follow Drova’s three-step journey to diagnose your process, automate compliance, and report without rework.
- Qualify & understand: audit your complaint intake and statutory obligations.
- Educate & equip: automate acknowledgements, investigations, and AFCA-ready responses.
- Transition to reporting: export the dataset ASIC expects and brief leadership on trends.
Walk through the RG271 workspace before your next ASIC reporting cycle.
