Flag what you'd have to report
“Which tickets from this quarter look like complaints we'd have to report under ASIC's RG 271?”
Bring Freshdesk into Drova
Spot the reportable complaints and missed service levels in your Freshdesk tickets.
Freshdesk holds your customer tickets and how each one tracked against its service level. Connect it to Drova with an API key and Sheila AI, the AI assistant in Drova, can read them and answer from what they record.
What to ask Sheila AI, your AI assistant, about Freshdesk
Once Freshdesk is connected, Sheila AI can answer from it and from what’s already in Drova. Ask the way you’d ask a colleague. Here are a few ideas.
Find the missed deadlines
“Which tickets are past their service level, and do any relate to a risk we track?”
Suggest the risk
“Suggest a risk from the ticket about the payments outage.”
See what customers raise
“Summarise what customers complained about most over the last six months.”
Suggest the follow-ups
“Suggest tasks for the owners of tickets that still need a reply.”
Security and trust
Sheila AI sees only what you can see, and leaves Freshdesk as it is
Nothing you can’t already see
You connect with the API key from your Freshdesk profile settings. Sheila AI reads only what that key allows.
You can check every answer
Each answer names what Sheila AI read in Freshdesk, so you can check it there.
You decide what’s added
Sheila AI leaves Freshdesk as it is. What she finds comes back as suggestions in Drova, and only the ones you accept are added.
Your key stays protected
You paste an access key from your Freshdesk account. Drova checks it works before you start.
Disconnect whenever you like
Disconnecting removes the access. Your admin can also switch Freshdesk off for the whole organisation.
Set up the Freshdesk integration
Start for free
Start a free trial, or sign in if your organisation already uses Drova.
Connect Freshdesk
Connect to Freshdesk in Settings and paste an access key from your Freshdesk account.
Put a question to Sheila AI
She answers from Freshdesk and Drova, and shows where each answer came from.
Let Sheila AI answer from Freshdesk
Try Drova for free, then connect Freshdesk from Settings.
FAQ
What people ask about Freshdesk and Drova
What does the Freshdesk integration do?
It connects Freshdesk to Drova, so Sheila AI, the AI assistant in Drova, can read your tickets and how they tracked against service levels, and answer from them.
Does Sheila AI change anything in Freshdesk?
No. Today Sheila AI only reads from Freshdesk. In Drova she suggests risks, tasks and control updates, and nothing is added until you accept it.
Whose access does Sheila AI use?
Yours. Each person connects their own Freshdesk account, and Sheila AI reads only what that person can already see. A colleague connects their own account to use it.
How do I set up the Freshdesk integration?
Sign in to Drova, connect to Freshdesk in Settings and paste an access key from your Freshdesk account. Drova checks the key works before you start.
Can I switch off the Freshdesk integration?
Yes. You can disconnect Freshdesk at any time, and your admin can switch it off for your whole organisation.
Integrations
Tools like Freshdesk
Freshservice integration
ServiceNow integration
Zendesk integration
Start a free trial and connect Freshdesk from Settings.
