Count the changes
“How many incidents and changes did we log this quarter, and which changes had no approval?”
The ServiceNow integration for Drova
Use your ServiceNow incidents and changes as evidence for your controls.
ServiceNow holds your incidents, changes, problems and configuration records. Connect it to Drova and Sheila AI, the AI assistant in Drova, can read them and answer from what they record.
What to ask your AI assistant, Sheila AI
Once ServiceNow is connected, Sheila AI can answer from it and from what’s already in Drova. Ask the way you’d ask a colleague. Here are a few ideas.
Summarise the problem
“Summarise the problem record behind last month's outages and suggest a task for the control owner.”
Use records as evidence
“Propose an effectiveness update for our incident management control from this quarter's incident records.”
Link an incident to a risk
“Does the major incident from Tuesday relate to a risk already in our register?”
See the effect on risk
“Do this quarter's incidents make any risk in our register look worse?”
Access and privacy
Sheila AI sees only what you can see, and leaves ServiceNow as it is
Your own permissions apply
Each person connects their own ServiceNow account. Sheila AI reads only the records you can already see.
Answers come with their sources
Sheila AI points to what she read in ServiceNow. Check it whenever you like.
Nothing in ServiceNow is changed
Sheila AI reads ServiceNow and doesn’t edit it. Her suggestions land in Drova, where you accept the risks, tasks and control updates you want.
Your ServiceNow password never comes to Drova
Sign-in happens on ServiceNow’s own screen, and your ServiceNow password stays there.
Switch it off at any time
Disconnect whenever you like and the access is removed. Your admin can switch ServiceNow off for everyone.
How to connect ServiceNow to Drova
Start for free
New to Drova? Start a free trial. Already using it? Sign in.
Connect ServiceNow
Connect to ServiceNow in Settings and sign in on ServiceNow’s own screen to approve access.
Start asking
Type a question the way you’d say it. Sheila AI answers and points to what she read.
Let Sheila AI answer from ServiceNow
Try Drova for free, then connect ServiceNow from Settings.
Good to know
Before you connect ServiceNow
What does the ServiceNow integration do?
It connects ServiceNow to Drova, so Sheila AI, the AI assistant in Drova, can read your incidents, changes, problems and configuration records, and answer from them.
Does Sheila AI change anything in ServiceNow?
No. Today Sheila AI only reads from ServiceNow. In Drova she suggests risks, tasks and control updates, and nothing is added until you accept it.
Whose access does Sheila AI use?
Yours. Each person connects their own ServiceNow account, and Sheila AI reads only what that person can already see. A colleague connects their own account to use it.
How do I set up the ServiceNow integration?
Sign in to Drova, connect to ServiceNow in Settings and sign in on ServiceNow’s own screen to approve access. Your ServiceNow password stays with ServiceNow.
What access does Drova ask for?
ServiceNow shows you what Drova is asking for before you agree. Drova asks once for everything Sheila AI may need, so you don’t have to reconnect later, and you can turn some of it off on that screen.
Can I disconnect ServiceNow later?
Yes. You can disconnect ServiceNow at any time, and your admin can switch it off for your whole organisation.
More integrations
Other tools that work with Drova
Freshdesk integration
Freshservice integration
Zendesk integration
Start a free trial and connect ServiceNow from Settings.
