Operationalresilienceexplained

Safeguards trust. Customers and regulators expect continuity even when suppliers fail or systems go down.

Supports strategy. Resilient operating models keep growth initiatives on track despite shocks.

Improves culture. Prepared teams respond calmly, reducing chaos during incidents.

1. Map services Identify critical or important business services and dependencies.
2. Set tolerances Agree on maximum disruption windows before harm occurs.
3. Test scenarios Run severe-but-plausible exercises and update plans continuously.

1. Assess annually Refresh service maps, impact tolerances, and continuity plans each year.
2. Review quarterly Track remediation tasks, incidents, and readiness metrics.
3. Test routinely Combine tabletop exercises with live failover drills.
4. Improve continually Capture lessons learned and feed them into strategy, procurement, and training.

Operational resilience. Ability to deliver critical services through disruption.

Impact tolerance. Maximum tolerable disruption for a service before unacceptable harm occurs.

Important business service. A service whose disruption would cause intolerable harm to customers or markets.