24/7
Availability
Payment and banking services must be continuously available.
Operationalresiliencefor financialservices
Meet regulatory expectations across banking, payments, and insurance.
Review operational resilience requirements for financial institutions, including critical service continuity, prudential oversight, and supervisory guidance.
What do regulators expect?
Supervisors expect financial entities to map important business services, set impact tolerances, test severe scenarios, and show board-level oversight.
ICS
Rules
ICT, resilience, and third-party frameworks intertwine.
Board
Oversight
Directors are accountable for resilience readiness.
WHY IT MATTERS
Why operational resilience is non-negotiable for financial services
Protects customers and markets. Interruptions can impact financial stability and public trust.
Meets regulatory obligations. Prudential and conduct regulators require documented plans, impact tolerances, and testing evidence.
Supports innovation. Robust resilience frameworks let institutions adopt new tech with less risk.
FRAMEWORK
How to align financial resilience frameworks
- Map critical services Identify payments, trading, customer access, and reporting functions.
- Coordinate with regulators Align with PRA/BoE/FCA guidance, MAS guidelines, APRA CPS 230, or local equivalents.
- Engage third parties Track cloud, fintech, and outsourcer readiness plus exit plans.
CADENCE
How to monitor services and compliance
- Set impact tolerances Define maximum disruption windows for each important service.
- Test end to end Complete severe-but-plausible tests that cross legal entities and vendors.
- Report incidents Follow regulatory timeframes for critical ICT or service outages.
- Update regulators Share remediation progress and lessons learned through supervisory channels.
Financial resilience quick wins
Align CPS/PS rules
Map local resilience regulations to your framework to spot gaps.
Create service playbooks
Produce response guides for payments, onboarding, trading, and claims services.
Coordinate with compliance
Ensure resilience reporting ties into regulatory affairs and audit schedules.
FINANCIAL RESILIENCE GLOSSARY SNAPSHOT
Financial resilience glossary snapshot
Important business service. A service whose disruption would cause intolerable harm to customers or markets.
Impact tolerance. Maximum tolerable disruption set for each important service.
Severe but plausible. Scenarios regulators expect institutions to test against.
FAQS
Financial services FAQs
Which regulations cover operational resilience?
Examples include UK PRA/BoE/FCA policy, EU DORA, APRA CPS 230, MAS guidelines, and OSFI expectations.
How do we handle third-party risk?
Maintain inventories, exit plans, and monitoring for critical service providers, sharing data with regulators when required.
What evidence should we retain?
Keep service maps, tolerance statements, test plans, lessons learned, and board minutes.
How often should we test?
At least annually, with additional tests after material changes or supervisory requests.
Drova RunReady keeps service maps, tolerances, test plans, and remediation actions ready for regulators.
Ready to evidence operational resilience?
GRC 101 HUB
Explore related topics
Operational resilience strategy
Align regulatory requirements with long-term plans.
Impact tolerance guide
Set disruption thresholds regulators expect.
Important business services
Document critical services comprehensively.
Scenario testing
Design regulator-friendly exercises.
Business continuity
Link continuity and resilience obligations.
DORA overview
Dive into EU’s digital resilience rules.
