Operational resilience fail leads to £48.6m fine
TSB’s £48.6M penalty shows what happens when operational resilience isn’t backed by testing, governance, and customer considerations.
TSB’s £48.6M lesson
TSB’s data migration left 5.2M customers locked out. Regulators found governance, testing, and contingency planning were inadequate—leading to a £48.6M fine.
What the FCA/PRA expect
Regulators said the bank failed to plan the migration, lacked contingency options, and didn’t organise affairs with adequate risk systems. Operational resilience is no longer optional; proof is required.
Operational resilience stays top priority
The FCA’s framework requires firms to set impact tolerances and test important business services. A DR plan or ISO cert isn’t enough—it’s the baseline.
Treat resilience as a strategic advantage
Use resilience to surface macro/systemic risks, align ESG/sustainability goals, and protect customers when services fail.
Drova maps important business services, tolerances, scenarios, and evidence so you can stay compliant and customer-centric.
